FREQUENT ASKED QUESTIONS
ABOUT OUR FLOWERS
How long do your flowers last?
Our flowers should last between 5-7 days. Some flowers naturally have a longer vase life than others so not all your blooms will last the same amount of time. We suggest pulling out any wilting flowers from your vase as time passes, this will help keep the fresher flowers alive for longer.
How can I keep my flowers fresher for longer?
In Hong Kong’s climate it’s not always easy keeping your flowers fresh. We suggest changing the water daily and keeping them in a cool and dry spot so that they last as long as possible. You can also trim the ends of the stems regularly to help ensure fresh water reaches the flower head.
Do you offer custom designs?
We do offer bespoke design bouquet. And please do not worry even if you don’t have much knowledge about flower. Our expertise will ask you some simple questions for example the occasion for the bespoke bouquets, size, preference colour way, any special request on specific type of flowers if available on the season.
Do you offer workshops?
Yes we do. For more information, feel free to contact us directly via WhatsApp or you can fill in the Contact Form on our site, we will get back to you in no time.
Where are your flowers from?
We source our flowers from a wide range of suppliers and farms. Whilst some of our favourite blooms come from Europe and Japan we also include more locally available flowers here in Asia which helps us to reduce our carbon footprint.
Do you offer flower subscriptions?
We do. Feel free to contact us via WhatsApp or you can fill in the Contact Form on our site, we will get back to you in a timely manner.
ABOUT DELIVERY
What time will my flowers be delivered?
Our couriers deliver between 10:00 - 13:00, 13:30 - 19:00. Unfortunately we can’t offer specific delivery times.
Can I pick up my flowers instead of having them delivered?
Yes, you can select to pick up your flowers free of charge from our Fortress Hill shop. Please select the store pick up option at checkout.
I need my flowers early in the morning for an event?
We recommend having your flowers delivered the day before so you have them first thing in the morning. Please keep your flowers in fresh water and in a cool place overnight so that they stay fresh as long as possible.
What happens during Typhoon?
Our shop will be closed during typhoon to ensure the safety. We will contact you directly in order to re-arrange delivery. In most general cases, your flowers will be delivered the next day.
MY ORDER
I need to make changes to my order.
No problem, please contact us and we’ll assist you within 24hours after you placed your order.
It’s passed 19:00 and I still have not received my order.
We’re sorry to hear there’s been a delay. Please contact us and we’ll get this resolved for you.
I have a problem with my order.
If your order arrived late, damaged or incorrect we will do our best to correct this for you as soon as possible. Kindly contact us and our team will be in touch within 24 hours.